Intercom vs Five9:
Which Is Right for You?

Explore how Intercom and Five9 offer consistent, integrated customer interactions and boost agent productivity. But, Plivo CX, with award-winning voice capabilities, unified agent dashboard, and reporting offers a true omnichannel communication platform.
Join thousands of innovative businesses that rely on Plivo for their customer engagement

Intercom vs Five9 vs Plivo CX

Feature for feature, Plivo CX offers more comprehensive value for money.
Value For Money
Price (Voice + Chat)
Starting at
Starting at
Starting at
Voice, SMS/MMS, Live Chat, and WhatsApp Business
Available but requires plan upgrades
Available but requires plan upgrades
Bundled Usage
Extra usage fee
Extra usage fee
Free Trial
14-day free trial
One-on-one onboarding
Extra add-on
Extra add-on
Extra add-on
Extra add-on
Core Features
Inbound & Outbound International Calling
Live chat + Chatbot
Knowledge Base/FAQ
Seamlessly Switch Channels & Use Channels Simultaneously
Integrations with all systems
Includes pre-configured, and custom integrations
Only offers pre-configured integrations
Customizable Web Chat Widget
Real-Time Dashboards

Why Plivo CX is the top Intercom alternative

Pay for only what you need.

Sign up for the pricing plan with the features you need, and get a predictable, transparent bill every month.
Intercom offers bundled packages that come with a determined set of features. Add-ons and extras can mean surprise bills at the end of the month.

Manage multiple channels with ease.

Switch channels with a few clicks, and manage channels simultaneously to deliver true omnichannel service.
Intercom uses a 3rd party provider to switch from messages to voice, which leaves context out of the conversation.

Finally, get everyone on the same page

Collect all customer interactions in one place with the unified agent desktop to get a single source of truth.
Intercom is missing true omnichannel functionality - meaning data silos for your teams. 

Why Plivo CX is the top Five9 alternative

 Get the same features & pay much less.

Sign up for the pricing plan with the features you need. Plivo CX’s prices are transparent and predictable, with essential features included in every plan.
With Five9, you have to upgrade to a more expensive plan to get voice, live chat and SMS/MMS messaging in the same plan. Five9’s pricing is expensive for SMBs, and growing teams.

Start using Plivo CX in a few days.

Avoid complicated onboarding processes. Get started with Plivo CX in just a few days. 
Onboarding with Five9 takes weeks, which is valuable time that you could be communicating with your customers instead.
“The platform {Five9} was launched in December 2022. Seven months later, we are still working with the implementation team to have some of the "out of the box" features working.”
- verified G2 User

Finally, get everyone on the same page.

Collect all customer interactions in one place with the unified agent desktop to get a single source of truth, and integrated systems.
“The platform is completely disjointed. SMS isn't integrated with the phone components. Work Force Automation is simply a poorly designed API. There are bugs galore.”
- verified G2 User

Pay less with flexible all-in pricing

Exceptional customer service doesn’t have to be expensive.
Voice, chat, SMS, & WhatsApp
Self-serve knowledge base/FAQ
Unified Agent Desktop with omnichannel conversations
Basic Routing & Queues
Basic Reports
Preconfigured Integrations
24/5 Support
Book Demo & Start Free Trial
Includes everything in Growth, additionally:
Customizable Chat Widgets
Custom Chatbots
Canned Responses
Advanced Routing & Queues
No-code flow builder
Live Monitoring
Book Demo & Start Free Trial
Preconfigured Integrations
Official Partner of Salesforce, Zendesk, Freshdesk and Zoho. Pre-built integrations bring data and functionality into the Plivo CX Agent Desktop.
Secure and Regulation Compliant
SOC 2, Privacy Shield, CCPA, GDPR, PCI-DSS, HIPAA
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Enterprise-grade platform with 99.99% uptime, ranked #1 in customer satisfaction on G2.

We work where you work.

Get simple, no-code integrations to ensure two-way data exchange, and simple workflows connecting to your helpdesk software, CRM, order management, payment, and other business systems. No more toggling between different platforms - Plivo CX brings it all in one.
Custom Integrations via API

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