Intercom vs Five9:
Which Is Right for You?
Explore how Intercom and Five9 offer consistent, integrated customer interactions and boost agent productivity. But, Plivo CX, with award-winning voice capabilities, unified agent dashboard, and reporting offers a true omnichannel communication platform.
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Intercom vs Five9 vs Plivo CX
Feature for feature, Plivo CX offers more comprehensive value for money.
![](https://cdn.prod.website-files.com/64a6a2de2958e7393752dc70/65438fac83555f5b2851547a_image%2013.png)
Value For Money
Price (Voice + Chat)
Starting at
$29/user/month
$29/user/month
Starting at
$37/user/month
$37/user/month
Starting at
$169/user/month
$169/user/month
Voice, SMS/MMS, Live Chat, and WhatsApp Business
![](https://cdn.prod.website-files.com/64a6a2de2958e7393752dc70/6532599553e01bf83b0d442b_64a727259270d726f50b4377_white-tick.svg.png)
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Available but requires plan upgrades
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Available but requires plan upgrades
Bundled Usage
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Extra usage fee
Extra usage fee
Free Trial
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14-day free trial
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Support
One-on-one onboarding
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Extra add-on
Extra add-on
Implementation
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Extra add-on
Extra add-on
Core Features
Inbound & Outbound International Calling
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![](https://cdn.prod.website-files.com/64a6a2de2958e7393752dc70/65325a015363ff458c098706_div.plan-blue-tick%20(1).png)
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Live chat + Chatbot
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Knowledge Base/FAQ
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Seamlessly Switch Channels & Use Channels Simultaneously
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![](https://cdn.prod.website-files.com/64a6a2de2958e7393752dc70/65325a015363ff458c098706_div.plan-blue-tick%20(1).png)
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Integrations with all systems
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Includes pre-configured, and custom integrations
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Only offers pre-configured integrations
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Customizable Web Chat Widget
![](https://cdn.prod.website-files.com/64a6a2de2958e7393752dc70/6532599553e01bf83b0d442b_64a727259270d726f50b4377_white-tick.svg.png)
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Real-Time Dashboards
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![](https://cdn.prod.website-files.com/64a6a2de2958e7393752dc70/65325a015363ff458c098706_div.plan-blue-tick%20(1).png)
![](https://cdn.prod.website-files.com/64a6a2de2958e7393752dc70/65325a015363ff458c098706_div.plan-blue-tick%20(1).png)
Why Plivo CX is the top Intercom alternative
![](https://cdn.prod.website-files.com/64a6a2de2958e7393752dc70/6532500bc153f2d8cca438b4_spend.png)
Pay for only what you need.
Sign up for the pricing plan with the features you need, and get a predictable, transparent bill every month.
![](https://cdn.prod.website-files.com/64a6a2de2958e7393752dc70/653251414f49e94e91e451cb_invoice.png)
Intercom offers bundled packages that come with a determined set of features. Add-ons and extras can mean surprise bills at the end of the month.
![](https://cdn.prod.website-files.com/64a6a2de2958e7393752dc70/6532500a7f3344661595c933_structure.png)
Manage multiple channels with ease.
Switch channels with a few clicks, and manage channels simultaneously to deliver true omnichannel service.
![](https://cdn.prod.website-files.com/64a6a2de2958e7393752dc70/65325141b27b3ea595b83fa5_dislike.png)
Intercom uses a 3rd party provider to switch from messages to voice, which leaves context out of the conversation.
![](https://cdn.prod.website-files.com/64a6a2de2958e7393752dc70/6532500b48491f2f0b6bd243_puzzle.png)
Finally, get everyone on the same page
Collect all customer interactions in one place with the unified agent desktop to get a single source of truth.
![](https://cdn.prod.website-files.com/64a6a2de2958e7393752dc70/6532514184492916c9985da3_3d%20cube.png)
Intercom is missing true omnichannel functionality - meaning data silos for your teams.
Why Plivo CX is the top Five9 alternative
![](https://cdn.prod.website-files.com/64a6a2de2958e7393752dc70/6532500bc153f2d8cca438b4_spend.png)
Get the same features & pay much less.
Sign up for the pricing plan with the features you need. Plivo CX’s prices are transparent and predictable, with essential features included in every plan.
![](https://cdn.prod.website-files.com/64a6a2de2958e7393752dc70/6543954b4ea2905e4a447e1c_discussion.png)
With Five9, you have to upgrade to a more expensive plan to get voice, live chat and SMS/MMS messaging in the same plan. Five9’s pricing is expensive for SMBs, and growing teams.
![](https://cdn.prod.website-files.com/64a6a2de2958e7393752dc70/6532500a7f3344661595c933_structure.png)
Start using Plivo CX in a few days.
Avoid complicated onboarding processes. Get started with Plivo CX in just a few days.
Onboarding with Five9 takes weeks, which is valuable time that you could be communicating with your customers instead.
Onboarding with Five9 takes weeks, which is valuable time that you could be communicating with your customers instead.
![](https://cdn.prod.website-files.com/64a6a2de2958e7393752dc70/6543954bcf652473ae030368_synchronize.png)
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“The platform {Five9} was launched in December 2022. Seven months later, we are still working with the implementation team to have some of the "out of the box" features working.”
- verified G2 User
![](https://cdn.prod.website-files.com/64a6a2de2958e7393752dc70/6532500b48491f2f0b6bd243_puzzle.png)
Finally, get everyone on the same page.
Collect all customer interactions in one place with the unified agent desktop to get a single source of truth, and integrated systems.
![](https://cdn.prod.website-files.com/64a6a2de2958e7393752dc70/6543931a54f7f1967f45500b_solution.png)
![](https://cdn.prod.website-files.com/64a6a2de2958e7393752dc70/65328094cd97ac636adff054_Frame%201000004578.png)
“The platform is completely disjointed. SMS isn't integrated with the phone components. Work Force Automation is simply a poorly designed API. There are bugs galore.”
- verified G2 User
Pay less with flexible all-in pricing
Exceptional customer service doesn’t have to be expensive.
Growth
$29
user/month
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Voice, chat, SMS, & WhatsApp
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Self-serve knowledge base/FAQ
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Unified Agent Desktop with omnichannel conversations
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Basic Routing & Queues
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Basic Reports
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Preconfigured Integrations
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24/5 Support
Business
$69
user/month
Includes everything in Growth, additionally:
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Customizable Chat Widgets
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Custom Chatbots
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Canned Responses
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Advanced Routing & Queues
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No-code flow builder
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Live Monitoring
Recommended
Preconfigured Integrations
Official Partner of Salesforce, Zendesk, Freshdesk and Zoho. Pre-built integrations bring data and functionality into the Plivo CX Agent Desktop.
Secure and Regulation Compliant
SOC 2, Privacy Shield, CCPA, GDPR, PCI-DSS, HIPAA
Powered by
Enterprise-grade platform with 99.99% uptime, ranked #1 in customer satisfaction on G2.
We work where you work.
Get simple, no-code integrations to ensure two-way data exchange, and simple workflows connecting to your helpdesk software, CRM, order management, payment, and other business systems. No more toggling between different platforms - Plivo CX brings it all in one.
![](https://cdn.prod.website-files.com/64a6a2de2958e7393752dc70/65279751113dca1afff43ee7_image%2010.png)
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Custom Integrations via API
Find your perfect plan
Features
Growth
Business
Enterprise
Unified Agent Desktop
Omnichannel Conversations
Conversation Timeline
-
Unified Agent Desktop
Case Updates
Voice
Receive calls over local and toll-free numbers
Number Porting
Programmable IVR
-
Speech Enabled IVR
-
-
Custom Greetings with Multilingual Support
On-Call Controls
Call Transfers (Warm & Cold)
Record Calls
Pause Recording
Recording Storage
6 months
1 year
Custom
Call Conferences
-
Upto 3 participants
Upto 10 participants
Voice Callback
-
Chat
Web Chat
In-App Chat
Chat Typing Indicators
Customizable Chat Widget
-
Unbranded Chat Widget
-
Canned Responses
-
Messaging
WhatsApp Business
Two-Way Text Messaging
MMS Messaging
US & CA
US & CA
US & CA
Monitoring and Performance
Reports
Basic
Advanced
Custom
Live Conversation Monitoring
-
Live Queue Monitoring
-
Live Agent Monitoring
-
Live Operations Metrics
-
Integrations
Salesforce Service Cloud
Salesforce CRM
Zendesk
Freshdesk
Standard Integrations
Custom Integrations
-
3 custom integrations
5 custom integrations
Additional Custom Integration
₹40,000 per integration per month
₹40,000 per integration per month
₹40,000 per integration per month
Configuration
Routing
Basic
Advanced
Advanced
Business Hours
Basic
Advanced
Advanced
Holidays
-
Configurable Dispositions
No-Code Flow Builder
-
Private Notes
Warm & Cold Transfer
Queues
10 Queues
30 Queues
Unlimited Queues
Automatic Conversation Distributor (ACD)
Configurable Agent Statuses
-
Roles and Permissions
Basic
Advanced
Custom
Recording Storage
6 months
1 Year
Custom
Additional Recording Storage Duration
₹850/month per 10K minutes
₹850/month per 10K minutes
₹850/month per 10K minutes
Media Storage
6 months
1 Year
2 Year
Additional Media Storage Duration
₹850/month per 10GB
₹850/month per 10GB
₹850/month per 10GB
Support
Service-Level Agreement (SLA)
24/5
24/5
Custom
Email Support
Chat Support
-
Paid add-on
Paid add-on
Phone Support
-
Paid add-on
Paid add-on
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