Intercom vs Five9:
Which Is Right for You?

Explore how Intercom and Five9 offer consistent, integrated customer interactions and boost agent productivity. But, Plivo CX, with award-winning voice capabilities, unified agent dashboard, and reporting offers a true omnichannel communication platform.

start 14 day free trial

Intercom vs Five9 vs Plivo CX

Feature for feature, Plivo CX offers more comprehensive value for money.

Value For Money

Price (Voice + Chat)

Starting at
$29/user/month

Starting at
$37/user/month

Starting at
$169/user/month

Voice, SMS/MMS, Live Chat, and WhatsApp Business

Available but requires plan upgrades

Bundled Usage

Extra usage fee

Free Trial

14-day free trial

Support

One-on-one onboarding

Extra add-on

Implementation

Extra add-on

Core Features

Inbound & Outbound International Calling

Live chat + Chatbot

Knowledge Base/FAQ

Seamlessly Switch Channels & Use Channels Simultaneously

Integrations with all systems

Includes pre-configured, and custom integrations

Only offers pre-configured integrations

Customizable Web Chat Widget

Real-Time Dashboards

Why Plivo CX is the top Intercom alternative

Pay for only what you need.

Intercom offers bundled packages that come with a determined set of features. Add-ons and extras can mean surprise bills at the end of the month.

Manage multiple channels with ease.

Switch channels with a few clicks, and manage channels simultaneously to deliver true omnichannel service.

Intercom uses a 3rd party provider to switch from messages to voice, which leaves context out of the conversation.

Finally, get everyone on the same page

Collect all customer interactions in one place with the unified agent desktop to get a single source of truth.

Intercom is missing true omnichannel functionality - meaning data silos for your teams.

Why Plivo CX is the top Five9 alternative

Get the same features & pay much less.

Sign up for the pricing plan with the features you need. Plivo CX’s prices are transparent and predictable, with essential features included in every plan.

With Five9, you have to upgrade to a more expensive plan to get voice, live chat and SMS/MMS messaging in the same plan. Five9’s pricing is expensive for SMBs, and growing teams.

Start using Plivo CX in a few days.

Avoid complicated onboarding processes. Get started with Plivo CX in just a few days.
Onboarding with Five9 takes weeks, which is valuable time that you could be communicating with your customers instead.

“The platform {Five9} was launched in December 2022. Seven months later, we are still working with the implementation team to have some of the "out of the box" features working.”

- verified G2 User

Finally, get everyone on the same page.

Collect all customer interactions in one place with the unified agent desktop to get a single source of truth, and integrated systems.

“The platform is completely disjointed. SMS isn't integrated with the phone components. Work Force Automation is simply a poorly designed API. There are bugs galore.”

- verified G2 User

Pay less with flexible all-in pricing

Exceptional customer service doesn’t have to be expensive.

Growth

$29

user/month

Voice, chat, SMS, & WhatsApp

Self-serve knowledge base/FAQ

Unified Agent Desktop with omnichannel conversations

Basic Routing & Queues

Basic Reports

Preconfigured Integrations

24/5 Support

Book Demo & Start Free Trial

Business

$69

user/month

Includes everything in Growth, additionally:

Customizable Chat Widgets

Custom Chatbots

Canned Responses

Advanced Routing & Queues

No-code flow builder

Live Monitoring

Book Demo & Start Free Trial

Recommended

Preconfigured Integrations

Official Partner of Salesforce, Zendesk, Freshdesk and Zoho. Pre-built integrations bring data and functionality into the Plivo CX Agent Desktop.

Secure and Regulation Compliant

SOC 2, Privacy Shield, CCPA, GDPR, PCI-DSS, HIPAA

Enterprise-grade platform with 99.99% uptime, ranked #1 in customer satisfaction on G2.

We work where you work.

Get simple, no-code integrations to ensure two-way data exchange, and simple workflows connecting to your helpdesk software, CRM, order management, payment, and other business systems. No more toggling between different platforms - Plivo CX brings it all in one.