Intercom vs Ujet:
Which Is Right for You?
Explore how Intercom and Ujet offer consistent, integrated customer interactions and boost agent productivity. But, Plivo CX, with industry-leading voice capabilities, unified agent dashboard, and reporting offers a true omnichannel CX platform.
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Intercom vs Ujet vs Plivo CX
Feature for feature, Plivo CX offers more comprehensive value for money.
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Value For Money
Price (Voice + Chat)
Starting at
$29/user/month
$29/user/month
Starting at
$37/user/month
$37/user/month
No transparent pricing
Voice, SMS/MMS, Live Chat, and WhatsApp Business
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Upgrade Required
Upgrade Required
Bundled Usage
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Extra usage fees
Extra usage fees
Free Trial
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14-day free trial
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Support
One-on-one onboarding
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Extra add-on
Extra add-on
Implementation
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Extra add-on
Extra add-on
Core Features
Live chat + Chatbot
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Knowledge Base/FAQ
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Seamlessly Switch Channels & Use Channels Simultaneously
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Integrations with all systems
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Includes pre-configured, and custom integrations
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Only offers pre-configured integrations
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Only offers pre-configured integrations
Customizable Web Chat Widget
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Real-Time Dashboards
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Why Plivo CX is the top Intercom alternative
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Pay for only what you need.
Sign up for the pricing plan with the features you need, and get a predictable, transparent bill every month.
![](https://cdn.prod.website-files.com/64a6a2de2958e7393752dc70/653251414f49e94e91e451cb_invoice.png)
Intercom offers bundled packages that come with a determined set of features. Add-ons and extras can mean surprise bills at the end of the month.
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Manage multiple channels with ease.
Switch channels with a few clicks, and manage channels simultaneously to deliver true omnichannel service.
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Intercom uses a 3rd party provider to switch from messages to voice, which leaves context out of the conversation.
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Finally, get everyone on the same page
Collect all customer interactions in one place with the unified agent desktop to get a single source of truth.
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Intercom is missing true omnichannel functionality - meaning data silos for your teams.
Why Plivo CX is the top Ujet alternative
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Pay for only what you need.
Sign up for the transparent pricing plan with the features you need, and get a predictable, transparent bill every month.
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UJET’s pricing lacks transparency, and they offer bundled base packages that are more expensive than Plivo CX, including features that growing teams may not need yet.
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Say goodbye to subpar connection quality.
Plivo CX's voice features are powered by Plivo, which boasts 99.95% uptime.
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“UJET seems to have a lot of technical issues that come up frequently. I experience network connection issues frequently, and other issues with audio, status tracking, and more.”
- verified G2 User
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Connect your systems with custom integrations
Plivo CX's offers custom integrations via API for integrated system functionality, and seamless transitions.
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“Some users may encounter difficulties when integrating UJET with their existing systems or workflows. Certain customization options are limited within the UJET platform.”
- verified G2 User
Save 50% Compared to Intercom with Flexible All-In Pricing
Exceptional customer service doesn’t have to be expensive.
Growth
$29
user/month
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Voice, chat, SMS, & WhatsApp
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Self-serve knowledge base/FAQ
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Unified Agent Desktop with omnichannel conversations
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Basic Routing & Queues
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Basic Reports
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Preconfigured Integrations
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24/5 Support
Business
$69
user/month
Includes everything in Growth, additionally:
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Customizable Chat Widgets
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Custom Chatbots
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Canned Responses
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Advanced Routing & Queues
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No-code flow builder
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Live Monitoring
Recommended
Preconfigured Integrations
Official Partner of Salesforce, Zendesk, Freshdesk and Zoho. Pre-built integrations bring data and functionality into the Plivo CX Agent Desktop.
Secure and Regulation Compliant
SOC 2, Privacy Shield, CCPA, GDPR, PCI-DSS, HIPAA
Powered by
Enterprise-grade platform with 99.99% uptime, ranked #1 in customer satisfaction on G2.
We work where you work.
Get simple, no-code integrations to ensure two-way data exchange, and simple workflows connecting to your helpdesk software, CRM, order management, payment, and other business systems. No more toggling between different platforms - Plivo CX brings it all in one.
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Custom Integrations via API
Find your perfect plan
Features
Growth
Business
Enterprise
Unified Agent Desktop
Omnichannel Conversations
Conversation Timeline
-
Unified Agent Desktop
Case Updates
Voice
Receive calls over local and toll-free numbers
Number Porting
Programmable IVR
-
Speech Enabled IVR
-
-
Custom Greetings with Multilingual Support
On-Call Controls
Call Transfers (Warm & Cold)
Record Calls
Pause Recording
Recording Storage
6 months
1 year
Custom
Call Conferences
-
Upto 3 participants
Upto 10 participants
Voice Callback
-
Chat
Web Chat
In-App Chat
Chat Typing Indicators
Customizable Chat Widget
-
Unbranded Chat Widget
-
Canned Responses
-
Messaging
WhatsApp Business
Two-Way Text Messaging
MMS Messaging
US & CA
US & CA
US & CA
Monitoring and Performance
Reports
Basic
Advanced
Custom
Live Conversation Monitoring
-
Live Queue Monitoring
-
Live Agent Monitoring
-
Live Operations Metrics
-
Integrations
Salesforce Service Cloud
Salesforce CRM
Zendesk
Freshdesk
Standard Integrations
Custom Integrations
-
3 custom integrations
5 custom integrations
Additional Custom Integration
₹40,000 per integration per month
₹40,000 per integration per month
₹40,000 per integration per month
Configuration
Routing
Basic
Advanced
Advanced
Business Hours
Basic
Advanced
Advanced
Holidays
-
Configurable Dispositions
No-Code Flow Builder
-
Private Notes
Warm & Cold Transfer
Queues
10 Queues
30 Queues
Unlimited Queues
Automatic Conversation Distributor (ACD)
Configurable Agent Statuses
-
Roles and Permissions
Basic
Advanced
Custom
Recording Storage
6 months
1 Year
Custom
Additional Recording Storage Duration
₹850/month per 10K minutes
₹850/month per 10K minutes
₹850/month per 10K minutes
Media Storage
6 months
1 Year
2 Year
Additional Media Storage Duration
₹850/month per 10GB
₹850/month per 10GB
₹850/month per 10GB
Support
Service-Level Agreement (SLA)
24/5
24/5
Custom
Email Support
Chat Support
-
Paid add-on
Paid add-on
Phone Support
-
Paid add-on
Paid add-on
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