Intercom vs Ujet:
Which Is Right for You?

Explore how Intercom and Ujet offer consistent, integrated customer interactions and boost agent productivity. But, Plivo CX, with industry-leading voice capabilities, unified agent dashboard, and reporting offers a true omnichannel CX platform.
Join thousands of innovative businesses that rely on Plivo for their customer engagement

Intercom vs Ujet vs Plivo CX

Feature for feature, Plivo CX offers more comprehensive value for money.
Value For Money
Price (Voice + Chat)
Starting at
$29/user/month
Starting at
$37/user/month
No transparent pricing
Voice, SMS/MMS, Live Chat, and WhatsApp Business
Upgrade Required
Upgrade Required
Bundled Usage
Extra usage fees
Extra usage fees
Free Trial
14-day free trial
Support
One-on-one onboarding
Extra add-on
Extra add-on
Implementation
Extra add-on
Extra add-on
Core Features
Live chat + Chatbot
Knowledge Base/FAQ
Seamlessly Switch Channels & Use Channels Simultaneously
Integrations with all systems
Includes pre-configured, and custom integrations
Only offers pre-configured integrations
Only offers pre-configured integrations
Customizable Web Chat Widget
Real-Time Dashboards

Why Plivo CX is the top Intercom alternative

Pay for only what you need.

Sign up for the pricing plan with the features you need, and get a predictable, transparent bill every month.
Intercom offers bundled packages that come with a determined set of features. Add-ons and extras can mean surprise bills at the end of the month.

Manage multiple channels with ease.

Switch channels with a few clicks, and manage channels simultaneously to deliver true omnichannel service.
Intercom uses a 3rd party provider to switch from messages to voice, which leaves context out of the conversation.

Finally, get everyone on the same page

Collect all customer interactions in one place with the unified agent desktop to get a single source of truth.
Intercom is missing true omnichannel functionality - meaning data silos for your teams. 

Why Plivo CX is the top Ujet alternative

Pay for only what you need.

Sign up for the transparent pricing plan with the features you need, and get a predictable, transparent bill every month.
UJET’s pricing lacks transparency, and they offer bundled base packages that are more expensive than Plivo CX, including features that growing teams may not need yet.

Say goodbye to subpar connection quality.

Plivo CX's voice features are powered by Plivo, which boasts 99.95% uptime.
“UJET seems to have a lot of technical issues that come up frequently. I experience network connection issues frequently, and other issues with audio, status tracking, and more.”
- verified G2 User

Connect your systems with custom integrations

Plivo CX's offers custom integrations via API for  integrated system functionality, and seamless transitions. 
“Some users may encounter difficulties when integrating UJET with their existing systems or workflows. Certain customization options are limited within the UJET platform.”
- verified G2 User

Save 50% Compared to Intercom with Flexible All-In Pricing

Exceptional customer service doesn’t have to be expensive.
Growth
$29
user/month
Voice, chat, SMS, & WhatsApp
Self-serve knowledge base/FAQ
Unified Agent Desktop with omnichannel conversations
Basic Routing & Queues
Basic Reports
Preconfigured Integrations
24/5 Support
Book Demo & Start Free Trial
Business
$69
user/month
Includes everything in Growth, additionally:
Customizable Chat Widgets
Custom Chatbots
Canned Responses
Advanced Routing & Queues
No-code flow builder
Live Monitoring
Book Demo & Start Free Trial
Recommended
Preconfigured Integrations
Official Partner of Salesforce, Zendesk, Freshdesk and Zoho. Pre-built integrations bring data and functionality into the Plivo CX Agent Desktop.
Secure and Regulation Compliant
SOC 2, Privacy Shield, CCPA, GDPR, PCI-DSS, HIPAA
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Enterprise-grade platform with 99.99% uptime, ranked #1 in customer satisfaction on G2.

We work where you work.

Get simple, no-code integrations to ensure two-way data exchange, and simple workflows connecting to your helpdesk software, CRM, order management, payment, and other business systems. No more toggling between different platforms - Plivo CX brings it all in one.
Custom Integrations via API

Find your perfect plan

Features
Growth
Business
Enterprise
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