Build Customer Loyalty with Plivo CX

Strengthen customer relationships through high-quality service, personalized promotions, and effective loyalty programs using SMS & MMS.
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4.5/5
700+

reviews
4.8/5
WITHOUT  PLIVO  CX
Conquer Customer Service Obstacles
Addressing multiple customer service channels can be tough. Use Engage to streamline feedback collection, share how-to guides, and implement effective loyalty programs effortlessly.
WITH  PLIVO  CX
Strengthen Loyalty Through Engaging Campaigns
Target customers with personalized campaigns. Share product how-tos, answer FAQs, implement loyalty rewards programs, and collect valuable feedback to boost customer loyalty and satisfaction.
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90%
of customers have gained value from SMS loyalty programs
72%
conversion rate for SMS campaigns

Simplify and Enhance Your Campaign Workflow

Define Your Campaign
Name your campaign, add relevant tags such as "loyalty rewards" or "feedback request," and select your preferred communication channel like SMS or MMS.
Segment Your Audience
Use detailed audience segmentation to target repeat customers or recent buyers. Leverage behavior-based filters and custom attributes to ensure your messages reach the right individuals at the right time.
Set Up Automated Workflows
Create automated workflows that trigger messages based on user actions and segment criteria. Schedule these workflows to deliver product how-tos, loyalty rewards, and feedback requests automatically, enhancing engagement and retention.
Craft Your Message
Utilize AI-driven templates and editing tools to craft compelling messages tailored to each segment. Ensure your communications align with your brand voice and objectives for impactful engagement.

Boost Customer Loyalty with Conversational Messaging

Engage customers through SMS conversations that answer their questions, resolve concerns, and offer exclusive deals. By offering exclusive deals and rewards based on customer input, it deepens loyalty and encourages repeat purchases, making each interaction more meaningful.
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Ultimate Campaign Feature Set

Omnichannel Engagement
SMS/MMS
WhatsApp (coming soon)
Email
Message Templates
Predefined templates for various use cases
Customizable designs and formats
Industry-specific templates
Campaign Scheduler
Schedule messages for optimal times
Time zone adjustments
Recurring campaign setups
Audience Segmentation
Complex filters based on user attributes
Behavior-based segmentation
Dynamic and static segment creation
Automated Workflows
Triggered messages based on user actions
Predefined workflow templates
Customizable automation paths
Integration with eCommerce Platforms
Shopify
Big Commerce
Woo Commerce
Conversion Tracking
Monitor campaign performance
Track key metrics like open rates and conversions
Event-based tracking and reporting
Feedback Collection
Automated feedback forms
Integration with survey tools
Real-time feedback analysis
Loyalty & Rewards Programs
Automated loyalty rewards distribution
Customizable reward tiers
Integration with CRM and loyalty platforms
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Here’s why our customers made the switch

I could tell from the get-go that Plivo was going to offer outstanding service compared to some of the other SMS providers. ​Anytime we've ever reached out to Plivo for any questions, we get responses quickly and with answers that make sense.
Jacob Martinez
Product Owner,
Deckers
The reliability of the message delivery has been great. That’s probably the number one thing, and then the second is Plivo’s responsiveness. If anyone needs an SMS solution, I would definitely recommend Plivo!
Doug Belew
Director,

LuxerOne
Working with Plivo is a transparent experience to us and our customers, and that’s the highest praise I can give any service.
Using Plivo and using SMS gives customers an easy way to communicate with us. If anything goes wrong we’d have thousands of people standing in a parking lot trying to pay, so it’s mission-critical for us. We’re very happy with Plivo.
Partick Ryan
Vice President of Innovation,

Laz Parking
We like Plivo and we recommend it. We first switched because of the pricing, but someone else can always offer a lower price. What keeps us here is easy integration, a friendly interface, and every time we’ve needed support, Plivo has responded to our tickets in a timely manner.
Minh Vuong
Manager,

Fastboy
Thanks to Plivo's advanced AI solutions, we've been able to maintain a lean yet highly effective team, delivering best-in-class customer engagement at every touchpoint. The AI-driven automation has significantly streamlined our operations, allowing us to focus more on strategic initiatives while ensuring exceptional customer experiences.
Simran Khara
CEO,
Koparo

Achieve More with Plivo CX

Cut SMS Costs by 50%
Get better results while spending less with Plivo CX’s smarter targeting and optimized campaigns.
Recover 30% of Abandoned Carts
Timely SMS nudges from Plivo CX turn lost sales into completed purchases.
Increase your Repeat Purchases by 100%
Use Plivo CX to send personalized promotions and rewards that keep customers coming back.

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