Build Customer Loyalty with Plivo CX

Strengthen customer relationships through high-quality service, personalized promotions, and effective loyalty programs using SMS & MMS.

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4.5/5

700+ 
reviews

4.8/5

WITHOUT PLIVO CX

Conquer Customer Service Obstacles

Addressing multiple customer service channels can be tough. Use Engage to streamline feedback collection, share how-to guides, and implement effective loyalty programs effortlessly.

WITH PLIVO CX

Strengthen Loyalty Through Engaging Campaigns

Target customers with personalized campaigns. Share product how-tos, answer FAQs, implement loyalty rewards programs, and collect valuable feedback to boost customer loyalty and satisfaction.

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90%

of customers have gained value from SMS loyalty programs

72%

conversion rate for SMS campaigns

Simplify and Enhance Your Campaign Workflow

Define Your Campaign

Name your campaign, add relevant tags such as "loyalty rewards" or "feedback request," and select your preferred communication channel like SMS or MMS.

Segment Your Audience

Use detailed audience segmentation to target repeat customers or recent buyers. Leverage behavior-based filters and custom attributes to ensure your messages reach the right individuals at the right time.

Set Up Automated Workflows

Create automated workflows that trigger messages based on user actions and segment criteria. Schedule these workflows to deliver product how-tos, loyalty rewards, and feedback requests automatically, enhancing engagement and retention.

Craft Your Message

Utilize AI-driven templates and editing tools to craft compelling messages tailored to each segment. Ensure your communications align with your brand voice and objectives for impactful engagement.

Boost Customer Loyalty with Conversational Messaging

Engage customers through SMS conversations that answer their questions, resolve concerns, and offer exclusive deals. By offering exclusive deals and rewards based on customer input, it deepens loyalty and encourages repeat purchases, making each interaction more meaningful.

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Ultimate Campaign Feature Set

Omnichannel Engagement

SMS/MMS

WhatsApp (coming soon)

Message Templates

Predefined templates for various use cases

Customizable designs and formats

Industry-specific templates

Campaign Scheduler

Schedule messages for optimal times

Time zone adjustments

Recurring campaign setups

Audience Segmentation

Complex filters based on user attributes

Behavior-based segmentation

Dynamic and static segment creation

Automated Workflows

Triggered messages based on user actions

Predefined workflow templates

Customizable automation paths

Integration with eCommerce Platforms

Shopify

Big Commerce

Woo Commerce

Conversion Tracking

Monitor campaign performance

Track key metrics like open rates and conversions

Event-based tracking and reporting

Feedback Collection

Automated feedback forms

Integration with survey tools

Real-time feedback analysis

Loyalty & Rewards Programs

Automated loyalty rewards distribution

Customizable reward tiers

Integration with CRM and loyalty platforms

GET STARTED WITH PLIVO CX

Here’s why our customers made the switch

I could tell from the get-go that Plivo was going to offer outstanding service compared to some of the other SMS providers. Anytime we've ever reached out to Plivo for any questions, we get responses quickly and with answers that make sense.

Jacob Martinez

Product Owner,
Deckers

The reliability of the message delivery has been great. That’s probably the number one thing, and then the second is Plivo’s responsiveness. If anyone needs an SMS solution, I would definitely recommend Plivo!

Doug Belew

Director, 
LuxerOne

Working with Plivo is a transparent experience to us and our customers, and that’s the highest praise I can give any service.
Using Plivo and using SMS gives customers an easy way to communicate with us. If anything goes wrong we’d have thousands of people standing in a parking lot trying to pay, so it’s mission-critical for us. We’re very happy with Plivo.

Partick Ryan

Vice President of Innovation, 
Laz Parking

We like Plivo and we recommend it. We first switched because of the pricing, but someone else can always offer a lower price. What keeps us here is easy integration, a friendly interface, and every time we’ve needed support, Plivo has responded to our tickets in a timely manner.

Minh Vuong

Manager, 
Fastboy

Thanks to Plivo's advanced AI solutions, we've been able to maintain a lean yet highly effective team, delivering best-in-class customer engagement at every touchpoint. The AI-driven automation has significantly streamlined our operations, allowing us to focus more on strategic initiatives while ensuring exceptional customer experiences.