Voice

Improve Customer Support with Native Voice

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Data-Driven Routing

Use customer data to automatically route callers to the most appropriate agents.

Programmable IVR

Allow callers to self-select options for quicker routing, shorter wait times, and faster resolution.

Unified Channels

Seamlessly switch between voice, chat, SMS and WhatsApp, or use multiple channels simultaneously.

Enterprise Ready Voice

Award Winning
Built on Plivoโ€™s award-winning communications platform.
Callbacks
Allow customers to hold their place in line without staying on hold.
Call Recording
Use recorded calls for agent coaching and watch customer satisfaction soar.

Enterprise Ready Voice

Award Winning
Built on Plivoโ€™s award-winning communications platform.
Callbacks
Allow customers to hold their place in line without staying on hold.
Call Recording
Use recorded calls for agent coaching and watch customer satisfaction soar.

Global Voice Coverage

Local and toll-free numbers in 50+ countries
North, Central & South America
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Argentina
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Brazil
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Canada
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Chile
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Colombia
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Dominican Republic
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Mexico
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Peru
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United States
Asia-Pacific
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Australia
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Hong Kong
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India
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Indonesia
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Japan
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Malaysia
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New Zealand
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Philippines
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Singapore
Middle East & Africa
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Bahrain
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Egypt
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Israel
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Italy
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Qatar
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Saudi Arabia
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South Africa
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Turkey
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United Arab Emirates
Europe
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Belgium
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Bulgaria
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Croatia
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Cyprus
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Czech Republic
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Denmark
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Finland
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France
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Germany
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Greece
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Hungary
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Ireland
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Latvia
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Lithuania
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Netherlands
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Poland
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Portugal
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Slovakia
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Spain
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Sweden
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Switzerland
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United Kingdom
Enterprise Grade Security
Contacto maintains the highest level of data security
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