VOICE IVR

Automate the First Touch with Fully Customizable IVR

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Easy Navigation

Allow callers to self-select options for quicker routing, shorter wait times, and faster resolution.

Personalized Automation

Make automation personal by using customer data in greetings and IVR voice prompts.

Full-Featured IVR

Callbacks

Hold the customer’s place in line and reply on their channel of choice.

Sticky Routing

Route repeat callers to the same agent to improve the experience for customer and agent.

Get Feedback

Automatically collect vital CSAT scores after each call.

Everything In One Place

Integrated Knowledge Base

Empower agents with custom knowledge bases.

Metrics & Reporting

Optimize performance with Live Metrics & Historical Reporting.

View Conversations

Use call recordings for coaching and compliance with full context.

Enterprise Grade Security

Contacto maintains the highest level of data security

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Enterprise Grade Security

Contacto maintains the highest level of data security

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Automating voice has never been simpler.

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AI Self-Service Chatbot

Resolve queries instantly with AI agents. Use your team efficiently.

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Support your customers in real-time.

Deploy an AI agent that is constantly accessible, compassionate, and reflects your brand'.

Use your expertise

Enable AI agents to make informed decisions by integrating your knowledge base, guided by your company’s policies and brand guidelines.

Take action, instantly

AI agents take care of customer problems - handling exchanges, updating and/or modifying information, tracking orders - reducing average handle time and increasing overall efficiency.

Escalate seamlessly

When AI agents cannot resolve a customer's issue, equip your team to handle escalations effectively with notes and summaries.

Around-the-clock

AI agents are available to handle customers' questions any time of day. Customers can put the conversation on hold, and the AI agent can pick up where they left off.

Always-ready

AI agents are simple and inexpensive to update, whether launching a new product, promoting an offer, or communicating a new policy.

Make AI your own

Set guardrails to ensure your AI agent stays on topic. Ground your AI agent with your company's identity, policies, processes.

Empower your team with everything in one place

Our Agent App provides a single place to manage all omnichannel customer interactions - LiveChat, SMS/MMS, Whatsapp, Email and more - efficiently.

360° customer context and interaction history from multiple channels in one place
Exchange a range of media to send images, video, audio, documents
Message templates, conversation transfers, internal notes & tasks to increase efficiency
Integrate customer info from your CRM, Helpdesk, Order & Payment systems for 360° customer context
Seamlessly switch between channels to resolve queries effectively and efficiently