VOICE IVR

Automate the First Touch with Fully Customizable IVR

Allow callers to self-select options for quicker routing, shorter wait times, and faster resolution.

Make automation personal by using customer data in greetings and IVR voice prompts.

Full-Featured IVR

Callbacks

Hold the customer’s place in line and reply on their channel of choice.

Sticky Routing

Route repeat callers to the same agent to improve the experience for customer and agent.

Get Feedback

Automatically collect vital CSAT scores after each call.

Empower agents with custom knowledge bases.

Optimize performance with Live Metrics & Historical Reporting.

Use call recordings for coaching and compliance with full context.

Enterprise Grade Security

Contacto maintains the highest level of data security

Enterprise Grade Security

Contacto maintains the highest level of data security

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