Metrics & Reporting

Optimize Performance with Live Metrics & Historical Reporting

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Live Dashboards

Queue, operations, and agent dashboards for optimizing your customer service team.

Historical Reports

Robust historical reporting for in-depth insight and coaching.

More Coaching Tools

Call Recording
Use recorded calls for agent coaching and watch customer satisfaction soar.
Call Barge & Whisper
Coach agents without customers knowing, or join the conversation
CSAT Collection
Collect feedback from customers to increase loyalty and improve performance

Everything In One Place

Integrated Knowledge Base

Empower agents with custom knowledge bases.

Metrics & Reporting

Optimize performance with Live Metrics & Historical Reporting.

View Conversations

Use call recordings for coaching and compliance with full context.
Enterprise Grade Security
Contacto maintains the highest level of data security
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Enterprise Grade Security
Contacto maintains the highest level of data security
Know more

Understanding your support metrics has never been simpler.

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