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SERVICE PRICING
Find the plan that
works for you, today.
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Monthly
Yearly
Growth
₹2,699
user/month
For growing teams getting started with omnichannel customer service.
Start free trialBusiness
₹4,999
user/month
For more established teams looking to boost agent productivity.
Start free trialRECOMMENDED
Enterprise
On Request
user/month
Advanced insights into customer behavior and growth opportunities
Start free trialFeature packed. Flexibly priced.
Monthly
Yearly
Growth
₹2,699
user/month
Business
₹4,999
user/month
Enterprise
On Request
user/month
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Bundled minutes & sessions*
Minutes per agent/month †
2000
3000
4000
Bot sessions per org/month †
100
500
1000
Chat Sessions per agent/month †
2000
3000
4000
SMS Texts per chat session
Unlimited
Unlimited
Unlimited
Whatsapp Sessions per org/month †
Customer Service Channels
Inbound + Outbound Calling*
Web & In-App Chat*
Self-Serve Chatbot
Two-Way Text Messaging
Customer-Facing Knowledgebase
Unified Agent Desktop
Omnichannel Conversations
Conversation Timeline
Integrated System Data
Integrated System Functionality
Calling Features
Call Recordings
Storage Duration
1 month
6 months
1 year
Number Porting
Basic IVR
Basic
Multi-Level
Voice-Enabled
Custom Greetings with Multilingual Support
On-Call Controls
Record Calls
Pause Recording
Recording Storage
1 month
6 months
1 year
Call Conferences
Up to 3 Participants
Up to 10 Participants
Callbacks
Chat Features
Customizable Live Chat Widgets
Chat Typing Indicators
Canned Responses
Snippets & Snippet Library
Basic
AI Generated
Writing Assistant
Basic
Advanced
Agent Productivity & Collaboration
Internal Knowledgebase
Agent Assist with Knowledge base
Manual
AI-Enabled
Forward Calls
Cold Transfer
Warm Transfer
Transfer to External Phone
Conversation Disposition
Custom Dispositions
Tasks
Internal Notes
Agent Status
Basic Agent Status
Custom Agent Status
Idle Agent Tracking
Automatic Call and Conversations Distributor (ACD)
Roles and Permissions
Basic
Advanced
Custom
Customer Journey Flow Builder
No-Code Flow Builder
Skill-Based Routing
Sticky Routing
Queues
HTTP Calls
Event Callbacks/Triggers
Agent Monitoring & Feedback
Call Monitoring
Call Coaching via Private Chat
Call Coaching via Audio
Call Barge-In
Supervisor Feedback
Customer Feedback
CSAT Collection
Predictive CSAT
Insights & Analytics
Live Insights
Conversation Monitoring
Queue Monitoring
Agent Monitoring
Operations Metrics
Historic Analytics
Operational Metrics
Customer Metrics
Agent Metrics
Advanced Analytics
Routing Analytics
Detailed Reports (CSAT, Channel performance)
Supply Demand Matching
Flow Analytics & Optimisation
Historic Reporting Duration
1 month
6 months
1 year
Data Exporting
Data Granularity
Day
Hourly
Hourly
Integrations
Shopify
Zoho
Helpscout
Happyfox
Freshdesk
Hubspot
Salesforce Service Cloud
Salesforce CRM
Zendesk
Custom Field Support
Custom Integrations via API
3rd-Party Knowledgebase Support
Organization Setup
Phone Numbers Included
1 Included
1 Included
Business Hours
Standard Holidays
Custom Holidays
Team Management
Define Agents
Define Teams
Define Teams
Recording Storage
1 month
6 months
1 year
Additional Recording Storage Duration
₹8500 per month per 10K minutes
₹8500 per month per 10K minutes
₹8500 per month per 10K minutes
Media Storage
1 month
6 months
1 year
Additional Media Storage Duration
₹8500 per month per 10GB
₹8500 per month per 10GB
₹8500 per month per 10GB
Support
Service-Level Agreement (SLA)
24/5
24/5
Custom
Email Support
Chat Support
Paid add-on
Paid add-on
Phone Support
Paid add-on
Paid add-on
* Subjected to Plivo’s Fair Use Policy.
† Overages will be charged as per conversation packs. Contact sales for details.
Monthly
Yearly
Growth
₹2,699
user/month
For growing teams getting started with omnichannel customer service.
Start free trialBusiness
₹4,999
user/month
For more established teams looking to boost agent productivity.
Start free trialRECOMMENDED
Enterprise
On Request
user/month
Advanced insights into customer behavior and growth opportunities
Start free trialFeature packed. Flexibly priced.
Monthly
Yearly
Growth
₹2,699
user/month
Business
₹4,999
user/month
Enterprise
On Request
user/month
Bundled minutes & sessions*
Minutes per agent/month
2000
3000
4000
Customer Service Channels
Inbound + Outbound Calling*
Customer-Facing Knowledgebase
Unified Agent Desktop
Omnichannel Conversations
Conversation Timeline
Integrated System Data
Integrated System Functionality
Calling Features
Call Recordings
Call Recording Storage Duration
1 month
6 months
1 year
Number Porting
Basic IVR
Basic
Multi-Level
Voice-Enabled
Custom Greetings with Multilingual Support
On-Call Controls
Record Calls
Pause Recording
Recording Storage
1 month
6 months
1 year
Call Conferences
Up to 3 Participants
Up to 10 Participants
Callbacks
Agent Productivity & Collaboration
Internal Knowledgebase
Agent Assist with Knowledge base
Manual
AI-Enabled
Forward Calls
Cold Transfer
Warm Transfer
Transfer to External Phone
Conversation Disposition
Custom Dispositions
Tasks
Internal Notes
Agent Status
Basic Agent Status
Custom Agent Status
Idle Agent Tracking
Automatic Call and Conversations Distributor (ACD)
Roles and Permissions
Basic
Advanced
Custom
Customer Journey Flow Builder
No-Code Flow Builder
Skill-Based Routing
Sticky Routing
Queues
HTTP Calls
Event Callbacks/Triggers
Agent Monitoring & Feedback
Call Monitoring
Call Coaching via Private Chat
Call Coaching via Audio
Call Barge-In
Supervisor Feedback
Customer Feedback
CSAT Collection
Predictive CSAT
Insights & Analytics
Live Insights
Conversation Monitoring
Queue Monitoring
Agent Monitoring
Operations Metrics
Historic Analytics
Operational Metrics
Customer Metrics
Agent Metrics
Advanced Analytics
Routing Analytics
Detailed Reports (CSAT, Channel performance)
Supply Demand Matching
Flow Analytics & Optimisation
Historic Reporting Duration
1 month
6 months
1 year
Data Exporting
Data Granularity
Day
Hourly
Hourly
Integrations
Shopify
Zoho
Helpscout
Happyfox
Freshdesk
Hubspot
Salesforce Service Cloud
Salesforce CRM
Zendesk
Custom Field Support
Custom Integrations via API
3rd-Party Knowledgebase Support
Organization Setup
Phone Numbers Included
1 Included
1 Included
Business Hours
Standard Holidays
Custom Holidays
Team Management
Define Agents
Define Teams
Define Teams
Recording Storage
1 month
6 months
1 year
Additional Recording Storage Duration
₹8500 per month per 10K minutes
₹8500 per month per 10K minutes
₹8500 per month per 10K minutes
Media Storage
1 month
6 months
1 year
Additional Media Storage Duration
₹8500 per month per 10GB
₹8500 per month per 10GB
₹8500 per month per 10GB
Support
Service-Level Agreement (SLA)
24/5
24/5
Custom
Email Support
Chat Support
Paid add-on
Paid add-on
Phone Support
Paid add-on
Paid add-on
* Subjected to Contacto’s Fair Use Policy.
Monthly
Yearly
Growth
₹2,699
user/month
For growing teams getting started with omnichannel customer service.
Start free trialBusiness
₹4,999
user/month
For more established teams looking to boost agent productivity.
Start free trialRECOMMENDED
Enterprise
On Request
user/month
Advanced insights into customer behavior and growth opportunities
Start free trialFeature packed. Flexibly priced.
Monthly
Yearly
Growth
₹2,699
user/month
Business
₹4,999
user/month
Enterprise
On Request
user/month
Bundled minutes & sessions*
Bot sessions per organization/month
100
500
1000
Chat sessions per agent/month
2000
3000
4000
Messages per chat session
Unlimited
Unlimited
Unlimited
Customer Service Channels
Web & In-App Chat*
Self-Serve Chatbot
Two-Way Text Messaging
Customer-Facing Knowledgebase
Unified Agent Desktop
Omnichannel Conversations
Conversation Timeline
Integrated System Data
Integrated System Functionality
Chat Features
Customizable Live Chat Widgets
Chat Typing Indicators
Canned Responses
Snippets & Snippet Library
Basic
AI Generated
Writing Assistant
Basic
Advanced
Agent Productivity & Collaboration
Internal Knowledgebase
Agent Assist with Knowledge base
Manual
AI-Enabled
Conversation Disposition
Custom Dispositions
Tasks
Internal Notes
Agent Status
Basic Agent Status
Custom Agent Status
Idle Agent Tracking
Automatic Call and Conversations Distributor (ACD)
Roles and Permissions
Basic
Advanced
Custom
Customer Journey Flow Builder
No-Code Flow Builder
Skill-Based Routing
Sticky Routing
Queues
HTTP Calls
Event Callbacks/Triggers
Agent Monitoring & Feedback
Supervisor Feedback
Customer Feedback
CSAT Collection
Predictive CSAT
Insights & Analytics
Live Insights
Conversation Monitoring
Queue Monitoring
Agent Monitoring
Operations Metrics
Historic Analytics
Operational Metrics
Customer Metrics
Agent Metrics
Advanced Analytics
Routing Analytics
Detailed Reports (CSAT, Channel performance)
Supply Demand Matching
Flow Analytics & Optimisation
Historic Reporting Duration
1 month
6 months
1 year
Data Exporting
Data Granularity
Day
Hourly
Hourly
Integrations
Shopify
Zoho
Helpscout
Happyfox
Freshdesk
Hubspot
Salesforce Service Cloud
Salesforce CRM
Zendesk
Custom Field Support
Custom Integrations via API
3rd-Party Knowledgebase Support
Organization Setup
Phone Numbers Included
1 Included
1 Included
Business Hours
Standard Holidays
Custom Holidays
Team Management
Define Agents
Define Teams
Define Teams
Media Storage
1 month
6 months
1 year
Additional Media Storage Duration
₹8500 per month per 10GB
₹8500 per month per 10GB
₹8500 per month per 10GB
Support
Service-Level Agreement (SLA)
24/5
24/5
Custom
Email Support
Chat Support
Paid add-on
Paid add-on
Phone Support
Paid add-on
Paid add-on
* Subjected to Contacto’s Fair Use Policy.
Frequently Asked Questions
Can Plivo CX be used for outbound calling and messaging?
Can I transfer my existing phone number to Plivo CX?
What is Plivo's Fair Use Policy?
What are my payment options?
Do I have to purchase a minimum number of users?
Does my plan include support?
Get started with
Service today!
Find your perfect plan
Features
Growth
Business
Enterprise
Unified Agent Desktop
Voice
Chat
Messaging
Monitoring and Performance
Integrations
Configuration
Support
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