Rely on Contacto for
Industry-Leading
Inbound Customer Service
Voice, chatbots & deep integrations
Flexible & transparent pricing
White-glove implementation
Full, Omnichannel solution from $29/user/mo
BOOK DEMO & START FREE TRIAL
No Credit Card required | Free 30-day Trial
Inbound Call Center Software
for Customer Service
Preconfigured Integrations
Official Partner of Salesforce, Zendesk, and Freshdesk. Our pre-built integrations ensure seamless communication between Contact Center and CRM.
Secure and Regulation Compliant
SOC 2, Privacy Shield, CCPA, GDPR, PCI-DSS, HIPAA
Powered by
Enterprise-grade platform with 99.99% uptime, ranked #1 in customer satisfaction on G2.
Simple, Modern
Customer Service
Customer Service
Complexity for your customers or your agents is the enemy of great customer service. Your inbound call center should be omnichannel, fully integrated, and simple to use. Contacto’s stand-alone Agent Desktop makes it happen.
Omnichannel Customer Service Agent Desktop
Voice, chat, and messaging woven into a single thread. Seamlessly switch between channels, or use multiple channels simultaneously.
Preconfigured &
Custom Integrations
Custom Integrations
Integrate any system to give agents context and the ability to take common actions right from the Contacto Agent Desktop.
Painless
Deployment
Deployment
Deploy in days, not weeks or months. Contacto's white-glove setup and deployment teams do the heavy lifting for you.
You're in Good Company
We're part of Plivo, the Global Leader in Cloud Communications & API
#1
By G2 in Cloud Communications Platform Category
>1B
Communication API requests served per month
1000s of Plivo Customers across 190 countries
Find the plan that works
for your customer service needs
Growth
$29
user/month
Voice, chat, SMS, & WhatsApp
Self-serve chatbots
Unified Agent Desktop
Automatic call and conversations distributor (ACD)
Historical analytics
Preconfigured Integrations
24/5 Support
RECOMMENDED
Business
$69
user/month
Includes everything in Growth, additionally:
Customizable chat widget
Canned responses
Internal knowledge base
Advanced routing, queues & callbacks
Live queue monitoring
Preconfigured integrations
Schedule a live demo today!
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See our Cloud Contact Center in Action
Find your perfect plan
Features
Growth
Business
Enterprise
Unified Agent Desktop
Omnichannel Conversations
Conversation Timeline
-
Unified Agent Desktop
Case Updates
Voice
Receive calls over local and toll-free numbers
Number Porting
Programmable IVR
-
Speech Enabled IVR
-
-
Custom Greetings with Multilingual Support
On-Call Controls
Call Transfers (Warm & Cold)
Record Calls
Pause Recording
Recording Storage
6 months
1 year
Custom
Call Conferences
-
Upto 3 participants
Upto 10 participants
Voice Callback
-
Chat
Web Chat
In-App Chat
Chat Typing Indicators
Customizable Chat Widget
-
Unbranded Chat Widget
-
Canned Responses
-
Messaging
WhatsApp Business
Two-Way Text Messaging
MMS Messaging
US & CA
US & CA
US & CA
Monitoring and Performance
Reports
Basic
Advanced
Custom
Live Conversation Monitoring
-
Live Queue Monitoring
-
Live Agent Monitoring
-
Live Operations Metrics
-
Integrations
Salesforce Service Cloud
Salesforce CRM
Zendesk
Freshdesk
Standard Integrations
Custom Integrations
-
3 custom integrations
5 custom integrations
Additional Custom Integration
₹40,000 per integration per month
₹40,000 per integration per month
₹40,000 per integration per month
Configuration
Routing
Basic
Advanced
Advanced
Business Hours
Basic
Advanced
Advanced
Holidays
-
Configurable Dispositions
No-Code Flow Builder
-
Private Notes
Warm & Cold Transfer
Queues
10 Queues
30 Queues
Unlimited Queues
Automatic Conversation Distributor (ACD)
Configurable Agent Statuses
-
Roles and Permissions
Basic
Advanced
Custom
Recording Storage
6 months
1 Year
Custom
Additional Recording Storage Duration
₹850/month per 10K minutes
₹850/month per 10K minutes
₹850/month per 10K minutes
Media Storage
6 months
1 Year
2 Year
Additional Media Storage Duration
₹850/month per 10GB
₹850/month per 10GB
₹850/month per 10GB
Support
Service-Level Agreement (SLA)
24/5
24/5
Custom
Email Support
Chat Support
-
Paid add-on
Paid add-on
Phone Support
-
Paid add-on
Paid add-on
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