Voice Calling for Customer Support Teams

Give your customers instant, high-quality support with voice calling from Contacto

Boost customer support agent productivity, resolution accuracy, and customer satisfaction with cloud-first voice calling, backed by enterprise-grade communication platform Plivo.

Discover Contacto's full functionality with a 14-day free trial. Flexible pricing starts at $25 per user, per month

Flexible pricing starting at $15 per user, per month

Request a Demo & Start Free Trial

Preconfigured Integrations

Official Partner of Salesforce, Zendesk, Freshdesk and Zoho. Pre-built integrations bring data and functionality into the Contacto Agent Desktop.

Secure and Regulation Compliant

SOC 2, Privacy Shield, CCPA, GDPR, PCI-DSS, HIPAA

Enterprise-grade platform with 99.99% uptime, ranked #1 in customer satisfaction on G2.

Why Choose Voice Calling with Contacto?

Get uninterrupted calling to resolve issues faster and improve the quality of your customer support.

The Voice Calling Features You Need for Exceptional Customer Support

Inbound and Outbound Calling

Get reliable inbound calling to over 50 countries, and outbound calling to over 190 countries to meet your team’s voice support needs. Use click-to-dial from any platform.

IVR and Voice Bots

Use IVR for programmable voice menus, and Voice Bots to help customers solve issues on their own, and take action from within the call.

Queues

Organize inbound calling with call queues, callback queues, and task lists. Queued calls will be distributed to agents who are on the agent desktop.

Data-driven Routing

Automatically route calls to the best agents based on their skills, availability, volumes, and other specific criteria.

Call Conferencing, Transfers, and Callbacks

Engage with customers with full context on previous interactions with our unified agent desktop application, and accessing customer data via integrated systems.

Expand to Omnichannel Customer Service

Bring more than one agent into the same call, seamlessly transfer calls, use callbacks to let customers save their place in line with having to stay on hold.

Live coaching

Ensure better call quality with live coaching through monitoring, whisper or barge/takeover when a supervisor needs to step in.

Reports and Analytics

Use live dashboards and supports to monitor daily productivity in the call center and weekly and monthly reports to understand areas of improvement.

We work where you work.

Get simple, no-code integrations to ensure two-way data exchange, and simple workflows connecting to your helpdesk software, CRM, order management, payment, and other business systems. No more toggling between different platforms - Contacto brings it all in one.