While Klaviyo has all the much-needed features for e-commerce businesses, it's not a good fit for everyone.

Firstly, it's expensive. Michele V, a Klaviyo user, says, "Recent price increase is making it hard for smaller businesses to enjoy Klaviyo's services. Many smaller e-commerce businesses find Klaviyo too expensive."

Then, it's not easy to understand and use. Jasmine M, another Klaviyo user, says, "The learning curve of the platform is really steep. Before using the platform seamlessly and getting effective data outputs for analysis, I had spent enough time understanding the platform by going through different videos and document files related to it."

Lastly, its customer support is not extensive. Chin J, a small business user, speaks of limited customer support in case of issues. 

So, what are the possible Klaviyo alternatives? In this post, we have listed the top 7 alternatives to Klaviyo, highlighting key features, pricing, pros, and cons. 

1. Plivo CX

Plivo CX is a complete customer engagement and support platform handling all customer touchpoints with your business. You can launch marketing campaigns to acquire & engage your customers and also service them. The capability to integrate both marketing and customer support into one platform makes Plivo CX the best Klaviyo alternative.

Key highlights:

Pros:

• Brings both marketing and customer service into a single platform
• Supports all key channels: AI-powered live chat, voice, SMS, and WhatsApp 
• Affordable pricing
• High deliverability rate as Plivo has its own messaging network.

Cons:

• There could be a slight learning curve while exploring all the features
• Currently works for Shopify e-commerce brands only

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2. Braze

Braze is a customer engagement platform that enables businesses to create personalized and effective marketing campaigns. It makes omnichannel marketing possible by integrating all major marketing channels, such as email, SMS, push notifications, and in-app messaging, into one platform.

Key highlights:

Pros:

• User-friendly interface
• Extensive features for marketing

Cons:

• Limited and difficult-to-use reporting features 

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3.Omnisend

Omnisend is an email marketing and SMS automation platform for e-commerce businesses to engage with customers. With Omnisend, you can send personalized messages to customers to boost their shopping experience. 

Key highlights:

Pros:

• Excellent customer support
• Easy to use

Cons:

• Limited pre-defined templates

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4. Attentive

Attentive, one of Klaviyo competitors, is a personalized messaging solution for businesses. It enables businesses to engage with their audience through SMS and email campaigns.

Key highlights:

Pros:

• Excellent customer support

Cons:

• Limited integrations. Currently, it doesn't support many email providers and CRMs. 
• Pricing is on the higher side.

5. Postscript

Postscript is an SMS marketing platform helping e-commerce brands, particularly Shopify brands, build strong customer relationships through SMS campaigns. 

Key highlights:

Pros:

• Affordable solution

Cons:

• Limited integrations to fit into the complete tech stack

6. Automizely

Automizely is an email and text marketing platform that helps brands automate their campaigns. It currently targets Shopify, Magento, and WooCommerce brands.

Key highlights:

Pros:

• AI-powered personalization for campaigns 

Cons:

• Limited advanced features.

7. Avada

Avada, another Klaviyo competitor, is a marketing platform for Shopify brands. It supports campaigns on email, SMS, push notifications, and WhatsApp channels.

Key highlights:

Pros:

• Excellent customer support

Cons:

• Limited customization options.

Ready to make a switch?

If you are looking for a complete solution to bring your entire customer outreach, marketing, and customer service into one platform, Plivo CX Engage is your solution.
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‍Book a demo today!