Five9 vs Ujet:
Which Is Right for You?
Which of the two most popular Customer service tools is better for you: Five9 or Ujet? Don't worry, we've compared their features, prices, and more to simplify your choice. Plus, uncover why "Plivo CX" stands out as the top alternative, offering unique advantages and features in our comprehensive comparison.
Five9 vs Ujet vs Plivo CX
Feature for feature, Plivo CX offers more comprehensive value for money.
Value For Money
Price (Voice + Chat)
Starting at
$29/user/month
$29/user/month
Starting at $169/user/month
Lack of transparent pricing
Voice, SMS/MMS, Live Chat, and WhatsApp Business Included in Omnichannel Packages
Included but requires plan upgrades
Upgrade Needed
Bundled Seats and Usage
Extra add-on for seats
Extra add-on for seats
Free Trial
14-day free trial
Support
One-on-one onboarding
Extra add-on
Extra add-on
Implementation
Extra add-on
Extra add-on
Core Features
Live chat + Chatbot
Knowledge Base/FAQ
Seamlessly Switch Channels & Use Channels Simultaneously
Integrations with all systems
Includes pre-configured, and custom integrations
Only offers pre-configured integrations
Only offers pre-configured integrations
Customizable Web Chat Widget
Real-Time Dashboards
Why Plivo CX is the top Five9 alternative
Get the same features & pay much less.
Sign up for the pricing plan with the features you need. Plivo CX’s prices are transparent and predictable, with essential features included in every plan.
With Five9, you have to upgrade to a more expensive plan to get voice, live chat and SMS/MMS messaging in the same plan. Five9’s pricing is expensive for SMBs, and growing teams.
Start using Plivo CX in a few days.
Avoid complicated onboarding processes. Get started with Plivo CX in just a few days.
Onboarding with Five9 takes weeks, which is valuable time that you could be communicating with your customers instead.
Onboarding with Five9 takes weeks, which is valuable time that you could be communicating with your customers instead.
“The platform {Five9} was launched in December 2022. Seven months later, we are still working with the implementation team to have some of the "out of the box" features working.”
- verified G2 User
Finally, get everyone on the same page.
Collect all customer interactions in one place with the unified agent desktop to get a single source of truth, and integrated systems.
“The platform is completely disjointed. SMS isn't integrated with the phone components. Work Force Automation is simply a poorly designed API. There are bugs galore.”
- verified G2 User
Why Plivo CX is the top Ujet alternative
Pay for only what you need.
Sign up for the transparent pricing plan with the features you need, and get a predictable, transparent bill every month.
UJET’s pricing lacks transparency, and they offer bundled base packages that are more expensive than Plivo CX, including features that growing teams may not need yet.
Say goodbye to subpar connection quality.
Plivo CX's voice features are powered by Plivo, which boasts 99.95% uptime.
“UJET seems to have a lot of technical issues that come up frequently. I experience network connection issues frequently, and other issues with audio, status tracking, and more.”
- verified G2 User
Connect your systems with custom integrations
Plivo CX's offers custom integrations via API for integrated system functionality, and seamless transitions.
“Some users may encounter difficulties when integrating UJET with their existing systems or workflows. Certain customization options are limited within the UJET platform.”
- verified G2 User
Save 50% Compared to Intercom with Flexible All-In Pricing
Exceptional customer service doesn’t have to be expensive.
Growth
$29
user/month
Voice, chat, SMS, & WhatsApp
Self-serve knowledge base/FAQ
Unified Agent Desktop with omnichannel conversations
Basic Routing & Queues
Basic Reports
Preconfigured Integrations
24/5 Support
Business
$69
user/month
Includes everything in Growth, additionally:
Customizable Chat Widgets
Custom Chatbots
Canned Responses
Advanced Routing & Queues
No-code flow builder
Live Monitoring
Recommended
Preconfigured Integrations
Official Partner of Salesforce, Zendesk, Freshdesk and Zoho. Pre-built integrations bring data and functionality into the Plivo CX Agent Desktop.
Secure and Regulation Compliant
SOC 2, Privacy Shield, CCPA, GDPR, PCI-DSS, HIPAA
Powered by
Enterprise-grade platform with 99.99% uptime, ranked #1 in customer satisfaction on G2.
We work where you work.
Get simple, no-code integrations to ensure two-way data exchange, and simple workflows connecting to your helpdesk software, CRM, order management, payment, and other business systems. No more toggling between different platforms - Plivo CX brings it all in one.
Custom Integrations via API
Find your perfect plan
Features
Growth
Business
Enterprise
Unified Agent Desktop
Omnichannel Conversations
Conversation Timeline
-
Unified Agent Desktop
Case Updates
Voice
Receive calls over local and toll-free numbers
Number Porting
Programmable IVR
-
Speech Enabled IVR
-
-
Custom Greetings with Multilingual Support
On-Call Controls
Call Transfers (Warm & Cold)
Record Calls
Pause Recording
Recording Storage
6 months
1 year
Custom
Call Conferences
-
Upto 3 participants
Upto 10 participants
Voice Callback
-
Chat
Web Chat
In-App Chat
Chat Typing Indicators
Customizable Chat Widget
-
Unbranded Chat Widget
-
Canned Responses
-
Messaging
WhatsApp Business
Two-Way Text Messaging
MMS Messaging
US & CA
US & CA
US & CA
Monitoring and Performance
Reports
Basic
Advanced
Custom
Live Conversation Monitoring
-
Live Queue Monitoring
-
Live Agent Monitoring
-
Live Operations Metrics
-
Integrations
Salesforce Service Cloud
Salesforce CRM
Zendesk
Freshdesk
Standard Integrations
Custom Integrations
-
3 custom integrations
5 custom integrations
Additional Custom Integration
₹40,000 per integration per month
₹40,000 per integration per month
₹40,000 per integration per month
Configuration
Routing
Basic
Advanced
Advanced
Business Hours
Basic
Advanced
Advanced
Holidays
-
Configurable Dispositions
No-Code Flow Builder
-
Private Notes
Warm & Cold Transfer
Queues
10 Queues
30 Queues
Unlimited Queues
Automatic Conversation Distributor (ACD)
Configurable Agent Statuses
-
Roles and Permissions
Basic
Advanced
Custom
Recording Storage
6 months
1 Year
Custom
Additional Recording Storage Duration
₹850/month per 10K minutes
₹850/month per 10K minutes
₹850/month per 10K minutes
Media Storage
6 months
1 Year
2 Year
Additional Media Storage Duration
₹850/month per 10GB
₹850/month per 10GB
₹850/month per 10GB
Support
Service-Level Agreement (SLA)
24/5
24/5
Custom
Email Support
Chat Support
-
Paid add-on
Paid add-on
Phone Support
-
Paid add-on
Paid add-on
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