Five9 vs Ujet:
Which Is Right for You?

Which of the two most popular Customer service tools is better for you: Five9 or Ujet? Don't worry, we've compared their features, prices, and more to simplify your choice. Plus, uncover why "Plivo CX" stands out as the top alternative, offering unique advantages and features in our comprehensive comparison.

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Five9 vs Ujet vs Plivo CX

Feature for feature, Plivo CX offers more comprehensive value for money.

Value For Money

Price (Voice + Chat)

Starting at
$29/user/month

Starting at $169/user/month

Lack of transparent pricing

Voice, SMS/MMS, Live Chat, and WhatsApp Business Included in Omnichannel Packages

Included but requires plan upgrades

Upgrade Needed

Bundled Seats and Usage

Extra add-on for seats

Free Trial

14-day free trial

Support

One-on-one onboarding

Extra add-on

Implementation

Extra add-on

Core Features

Live chat + Chatbot

Knowledge Base/FAQ

Seamlessly Switch Channels & Use Channels Simultaneously

Integrations with all systems

Includes pre-configured, and custom integrations

Only offers pre-configured integrations

Customizable Web Chat Widget

Real-Time Dashboards

Why Plivo CX is the top Five9 alternative

Get the same features & pay much less.

Sign up for the pricing plan with the features you need. Plivo CX’s prices are transparent and predictable, with essential features included in every plan.

With Five9, you have to upgrade to a more expensive plan to get voice, live chat and SMS/MMS messaging in the same plan. Five9’s pricing is expensive for SMBs, and growing teams.

Start using Plivo CX in a few days.

Avoid complicated onboarding processes. Get started with Plivo CX in just a few days.
Onboarding with Five9 takes weeks, which is valuable time that you could be communicating with your customers instead.

“The platform {Five9} was launched in December 2022. Seven months later, we are still working with the implementation team to have some of the "out of the box" features working.”

- verified G2 User

Finally, get everyone on the same page.

Collect all customer interactions in one place with the unified agent desktop to get a single source of truth, and integrated systems.

“The platform is completely disjointed. SMS isn't integrated with the phone components. Work Force Automation is simply a poorly designed API. There are bugs galore.”

- verified G2 User

Why Plivo CX is the top Ujet alternative

Pay for only what you need.

Sign up for the transparent pricing plan with the features you need, and get a predictable, transparent bill every month.

UJET’s pricing lacks transparency, and they offer bundled base packages that are more expensive than Plivo CX, including features that growing teams may not need yet.

Say goodbye to subpar connection quality.

Plivo CX's voice features are powered by Plivo, which boasts 99.95% uptime.

“UJET seems to have a lot of technical issues that come up frequently. I experience network connection issues frequently, and other issues with audio, status tracking, and more.”

- verified G2 User

Connect your systems with custom integrations

Plivo CX's offers custom integrations via API for integrated system functionality, and seamless transitions.

“Some users may encounter difficulties when integrating UJET with their existing systems or workflows. Certain customization options are limited within the UJET platform.”

- verified G2 User

Save 50% Compared to Intercom with Flexible All-In Pricing

Exceptional customer service doesn’t have to be expensive.

Growth

$29

user/month

Voice, chat, SMS, & WhatsApp

Self-serve knowledge base/FAQ

Unified Agent Desktop with omnichannel conversations

Basic Routing & Queues

Basic Reports

Preconfigured Integrations

24/5 Support

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Business

$69

user/month

Includes everything in Growth, additionally:

Customizable Chat Widgets

Custom Chatbots

Canned Responses

Advanced Routing & Queues

No-code flow builder

Live Monitoring

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Recommended

Preconfigured Integrations

Official Partner of Salesforce, Zendesk, Freshdesk and Zoho. Pre-built integrations bring data and functionality into the Plivo CX Agent Desktop.

Secure and Regulation Compliant

SOC 2, Privacy Shield, CCPA, GDPR, PCI-DSS, HIPAA

Enterprise-grade platform with 99.99% uptime, ranked #1 in customer satisfaction on G2.

We work where you work.

Get simple, no-code integrations to ensure two-way data exchange, and simple workflows connecting to your helpdesk software, CRM, order management, payment, and other business systems. No more toggling between different platforms - Plivo CX brings it all in one.