Five9 vs Ujet:
Which Is Right for You?

Which of the two most popular Customer service tools is better for you: Five9 or Ujet? Don't worry, we've compared their features, prices, and more to simplify your choice. Plus, uncover why "Plivo CX" stands out as the top alternative, offering unique advantages and features in our comprehensive comparison.
Join thousands of innovative businesses that rely on Plivo for their customer engagement

Five9 vs Ujet vs Plivo CX

Feature for feature, Plivo CX offers more comprehensive value for money.
Value For Money
Price (Voice + Chat)
Starting at
$29/user/month
Starting at $169/user/month
Lack of transparent pricing
Voice, SMS/MMS, Live Chat, and WhatsApp Business Included in Omnichannel Packages
Included but requires plan upgrades
Upgrade Needed
Bundled Seats and Usage
Extra add-on for seats
Extra add-on for seats
Free Trial
14-day free trial
Support
One-on-one onboarding
Extra add-on
Extra add-on
Implementation
Extra add-on
Extra add-on
Core Features
Live chat + Chatbot
Knowledge Base/FAQ
Seamlessly Switch Channels & Use Channels Simultaneously
Integrations with all systems
Includes pre-configured, and custom integrations
Only offers pre-configured integrations
Only offers pre-configured integrations
Customizable Web Chat Widget
Real-Time Dashboards

Why Plivo CX is the top Five9 alternative

 Get the same features & pay much less.

Sign up for the pricing plan with the features you need. Plivo CX’s prices are transparent and predictable, with essential features included in every plan.
With Five9, you have to upgrade to a more expensive plan to get voice, live chat and SMS/MMS messaging in the same plan. Five9’s pricing is expensive for SMBs, and growing teams.

Start using Plivo CX in a few days.

Avoid complicated onboarding processes. Get started with Plivo CX in just a few days. 
Onboarding with Five9 takes weeks, which is valuable time that you could be communicating with your customers instead.
“The platform {Five9} was launched in December 2022. Seven months later, we are still working with the implementation team to have some of the "out of the box" features working.”
- verified G2 User

Finally, get everyone on the same page.

Collect all customer interactions in one place with the unified agent desktop to get a single source of truth, and integrated systems.
“The platform is completely disjointed. SMS isn't integrated with the phone components. Work Force Automation is simply a poorly designed API. There are bugs galore.”
- verified G2 User

Why Plivo CX is the top Ujet alternative

Pay for only what you need.

Sign up for the transparent pricing plan with the features you need, and get a predictable, transparent bill every month.
UJET’s pricing lacks transparency, and they offer bundled base packages that are more expensive than Plivo CX, including features that growing teams may not need yet.

Say goodbye to subpar connection quality.

Plivo CX's voice features are powered by Plivo, which boasts 99.95% uptime.
“UJET seems to have a lot of technical issues that come up frequently. I experience network connection issues frequently, and other issues with audio, status tracking, and more.”
- verified G2 User

Connect your systems with custom integrations

Plivo CX's offers custom integrations via API for  integrated system functionality, and seamless transitions. 
“Some users may encounter difficulties when integrating UJET with their existing systems or workflows. Certain customization options are limited within the UJET platform.”
- verified G2 User

Save 50% Compared to Intercom with Flexible All-In Pricing

Exceptional customer service doesn’t have to be expensive.
Growth
$29
user/month
Voice, chat, SMS, & WhatsApp
Self-serve knowledge base/FAQ
Unified Agent Desktop with omnichannel conversations
Basic Routing & Queues
Basic Reports
Preconfigured Integrations
24/5 Support
Book Demo & Start Free Trial
Business
$69
user/month
Includes everything in Growth, additionally:
Customizable Chat Widgets
Custom Chatbots
Canned Responses
Advanced Routing & Queues
No-code flow builder
Live Monitoring
Book Demo & Start Free Trial
Recommended
Preconfigured Integrations
Official Partner of Salesforce, Zendesk, Freshdesk and Zoho. Pre-built integrations bring data and functionality into the Plivo CX Agent Desktop.
Secure and Regulation Compliant
SOC 2, Privacy Shield, CCPA, GDPR, PCI-DSS, HIPAA
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Enterprise-grade platform with 99.99% uptime, ranked #1 in customer satisfaction on G2.

We work where you work.

Get simple, no-code integrations to ensure two-way data exchange, and simple workflows connecting to your helpdesk software, CRM, order management, payment, and other business systems. No more toggling between different platforms - Plivo CX brings it all in one.
Custom Integrations via API

Find your perfect plan

Features
Growth
Business
Enterprise
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